About the job

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Job Description

Join us as a Fraud Policy & Oversight Lead

This is an extremely visible role in which you’ll be recognised as one of our leading fraud technical specialists and the primary interface with the NatWest Holdings’ First Line of Defence (FLOD) regarding internal and external fraudYou’ll be responsible for providing fraud technical expertise to conduct productive and effective oversight and challenge, setting and maintaining our fraud policy and risk appetite, and driving external engagement on regulatory change and upstream risksWe’ll look to you to engage and influence the industry and other public and private sector bodies to support the bank’s and UK’s response to fraud


What you'll do

Reporting to the Head of Economic Crime Oversight as well as the Head of Financial Crime Risk Specialist, you’ll define, develop, and maintain our fraud policy suite in line with evolving regulations, legislation, guidance, and internal risk appetite. You’ll define and maintain our fraud risk appetite measures. You’ll also ensure upstream regulatory risk agendas are understood and factored into the business plans for change.

You’ll independently oversee, challenge, and advise on the effectiveness of Fraud systems and controls and the risk-taking activities undertaken by the Fraud Centre of Excellence and NWH franchises, ensuring that they operate within the parameters of our policy, frameworks, and appetite. This will involve providing a formal risk opinion in executive reporting and at relevant governance committees in respect of the business’ financial crime risk profile and control environment. You’ll also provide specialist input and oversee the development of new propositions, including new products, services, mergers, acquisitions, disposals, investments, innovation, and the adoption of new technology. As well as this you’ll oversee the business development of new products and services and advocate building fraud risk capability in the FLOD.

In addition to this, you’ll:

Lead and direct the team to support the effective control of fraud risk, providing feedback and coaching to colleaguesAct as the escalation point of contact for complex policy, customer, and regulatory matters.Deliver robust oversight of Fraud systems and controls to ensure policy compliance and operation within risk appetiteWork with FLOD to deliver the annual enterprise wide Fraud Risk Summary, considering policy compliance as well as upstream risksOversee and challenge the periodic refresh and execution of risk assessments and risk appetite statements, helping to ensure these are dynamic, forward looking, and consider emerging risksLead the Financial Crime Mandatory learning programme and training needs analysisEngage with industry and the public sector in relation to the Bank’s and UK’s response to fraud


The skills you'll need

We’re looking for someone with excellent industry knowledge and commercial awareness of fraud risk and risk management principles and technologies. Along with experience of providing thought leadership on fraud prevention and detection, you’ll have a background in financial crime risk management and associated risk management technologies.

We’re also looking for:

Experience of applying risk strategies across the product lifecycle in customer facing business areasExperience of applying fraud technical specialism to broader financial crime frameworksWell-developed stakeholder and relationship management skillsThe ability to work collaboratively and influence directionStrong communication skills to provide proactive and effective fraud risk oversight and constructive challenge